FAQS

ORDERING

How to order?

• Choose the Product from our website or download our catalog and note down the Item Code, Price, Color and/or Size and Quantity of the product/s of interest.

• Call or email our Sales Representatives with regards to availability of stocks. Not all items are on stock. We require all BUYERS to call and verify stock availability if you wish to pick up an item from our showroom instantly. We do keep inventory for top selling products.

• Read our Store Policies for any other queries or our terms and conditions covering the sale.

• Confirm the order by means of a Purchase Order, Fax, or Email your Order and Deposit Down Payment or Full Payment depending on Items of interest which will confirm your order.

• Pay the Required Deposit or Full payment through one of our payment options.

• Send Proof of Payment copy to our Representative via Email, fax or other means possible.

• Furnish complete delivery details, address, map and contact information

• Full Payment is required for most products & service prior to delivery.

Order through FAX

• Please make sure to inquire through Phone and speak to any of our Account Executives about availability, pricing and terms of any product of interest.

• Please create a Purchase Order and indicate complete details of your company or personal details.

• Please make sure Model Number, color, description, quantity and other related information is complete and stated on the Purchase Order.

• Please fax order to numbers: 632 8326360-61 804-3392-94, 8326363, & 6596897 loc. 111 (fax)

Order Processing / Delivery Lead Time

• For common ready made on stock items, we may deliver in 1-5 days within Metro Manila if schedules are not full.

• For customized items leadtime will range from 7-30 days depending on products/services required.

• For indent/importation orders, 30-60 days depending on item required.

• Cost U Less may be able to deliver workstations in as fast as 1 week or even less depending on actual nature of order.

• Cost U Less offers the fastest delivery and custom production leadtime amongst furniture systems & interior providers.

Product Availability

• We try our very best to make sure all our products featured on Catalog and on website is available however due to the huge number of products we carry, and due to the many clients and dealers that we cater too, at times there might be possibilities that stock are depleted of but may be replenished shortly.

• It would be best to confirm stock availability or arrival schedule for items that are sold out.

Overseas Customers

• Overseas customers may order through email, skype or yahoo messenger, however payment in full must be made before we have items reserved or sent to address as requested.

• We may include special courier fees for outside Metro Manila deliveries and buyer may send a single payment for the purchase through money order in the name of Cost U Less Trade Ventures – Maricel Olegario or have payment deposited at any of our payment partners.

PAYMENT POLICY

BPI & BDO 0% Interest Installment

• We offer 0% Interest from 3 months to 12 months for BPI Credit Cards on all Regular Priced Products. (Sale items excluded)

Minimum of P6000 Purchase is required for 3 Months, P10000 for 6 months and P15,000 for 12 Months 0% Installment

• We accept installment payments for NON CREDIT card holders as well with requirement of some documents and approval with a small processing fee and interest.

• Discounts may be given by management depending on products

Payment Terms

• We accept Cash, Cheque, Credit Card, Debit Card, and money transfer & OTP Over The Counter Payments for Purchases

• We accept Cash on Delivery  with a minimum of P3,000.00 up only & within Metro Manila, reduced rate for out of Metro Manila Delivery at P40.00 per km per trip/truck. Note:Available for most items· Available for Sale & Regular Priced Items.

• Item will be assembled upon delivery.

• 50% deposit for orders above P30,000.00 is required, reduced deposit is possible upon request of client, returning clients may avail higher amount COD terms as well.

• 50% Deposit for all customized products regardless of amount of order

• Cheques must be cleared prior to delivery.

• Sale Items offered in CASH only, other payment scheme may no longer be accepted other than a Cheque payment with need for clearing prior to delivery.

• We accept installment payments for NON CREDIT card holders as well with requirement of some documents and approval with a small processing fee and interest.

• Possibility to accept EX-DEAL payments for purchases depending on products offered. Please submit a letter of request for EX DEAL with product offer and profile.

• Term Payments for Top Corporations and returning buyers maybe evaluated by the Credit & Collection department after submission of Documents required and may at our own descretion approve or disapprove term payments without need of explatnation.

Bank Account Details for Over the Counter Payments


BDO Kamagong Makati Branch Acct# 170180514

BPI Family Bank Zobel Roxas Makati Branch Acct# 6245036424


MetroBank Taft La Salle Branch Acct# 7423718707553


BPI Islands Taft-Vito Cruz Acct# 2779047892

DELIVERY & PICK UP GUIDELINES

Delivery Guidelines

• Delivery may be scheduled on requested day of client provided trucks are available otherwise our Sales Excecutives may discuss alternative schedules.

• Our Normal Deliveries are scheduled from Mondays to Saturdays from 8am to 5pm and logistics fees may apply.

• For any special sunday, holiday, and evening delivery request there may be an extra overtime fee collected.

• For Next Day Delivery Schedules

• Orders and payments are placed before 3PM only and is a requirement for inclusion with Next Day Delivery.

• Items should be readily available/ready-made, on stock at warehouse.

• Next day delivery is not guaranteed and will depend on truck availability.

• Bulk orders will require more preparation time and may not be included in next day delivery offer unless otherwise arranged by management.

• All pertinent documents duly accomplished by client including Terms & Conditions signed in all pages by client.

Provincial Customers

• We deliver direct to provinces as well, this will be scheduled with an aggreed logistics fee.

• We may also send your oder via courier or trucking services or by sea through cargo vessel services.

Pick-Up Guidelines

• For special pick up requests, client must confirm availability – see How to Order above.

• For Pick up payments are required to be paid to Makati Office and unless otherwise arranged.  An advance notice prior to pick up is required so we may have enough time to pick, prepare, Inspect, & wrap your order.

• Payment must be settled in full prior to shipping or delivery or in some cases for ready stock items in Manila Warehouse may be paid upon pick up but will not be assembled until fully paid

Delivery Fees

• Normal Fees for Metro Manila is P500-P700 per trip ( Normal Office Hours 8am – 5 pm )

• Valenzuela, Malabon, Caloocan, Rizal, Cainta, Fairview, Navotas, Taytay, Antipolo, Marikina and other far  areas will be charged P800-1000 per trip unless otherwise approved by management or a computation of delivery fee on the basis of P40.00 per km during office hours and additional P500/hour for overtime or evening deliveries.

• Provincial Deliveries shall be on basis for approval and fees may be given depending on actual location. We deliver to any point of the Philippines. Logistics fee  computation may be based on a reduced rate of  P40.00 to P50.00 per km distance. Distance shall be computed from Taguig FTI to point of delivery and may be verified or checked through google maps.

WEBSITE & PRODUCT POLICY

Terms of Use

Use of the Website
By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
Trademarks
All logos, brand names and other trademarks and copyrights referred to within COST U LESS products and services and within www.costuless.com.ph are the property of their respective trademark holders other than that owned of by Cost U Less. These trademark holders other than that owned by Cost U Less is not affiliated with COST U LESS, our products, or our website. They do not sponsor or endorse our materials. They are presented in the course of trade and business to describe the business transactions and possibilities of trade within the society.
External links
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Severability
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Applicable laws (choice of venue and forum)
Use of this website shall in all respects be governed by the laws of The Republic of The Philippines., regardless of the laws that might be applicable under principles of conflicts of law.

Returns & Exchange Policy

NO RETURN NO EXCHANGE POLICY BASED ON DTI ANSWERS.

Source: http://dtincr.ph/faq_noreturn.php
1. What is the legal basis of the prohibition on the “No Return, No Exchange” policy of business establishments?
Pursuant to the Implementing Rules and Regulations of R.A. 7394, or the Consumer Act of the Philippines, specifically Title III, Chapter 1, Rule 2, Section 7 of Department Administrative Order (DAO) No. 2, Series of 1993, the words “No Return, No Exchange”, or words to such effect shall not be written into the contract of sale, receipt of sales transaction, in any documents as evidence of sale, or anywhere in the store or business establishment.
2. What is the rationale for this provision?
The prohibition is aimed to correct the misconception of a lot of consumers today that they do not have the right to return shoddy or defective goods or demand for remedies, in case of defective or imperfect service because of the “No Return, No Exchange” notice in the receipts or anywhere in the business establishments.
3. Why is the presence of a “No Return, No Exchange” notice considered deceptive?
Such statement is considered deceptive because consumers may return or exchange the goods or avail of other remedies, in case of hidden faults or defects, or any charge the buyer was not aware of the time of purchase. By provision of law, sellers are obligated to honor their implied warranties and grant corresponding remedies to consumers.
4. Can Business establishments still issue official receipts with the “No Return, No Exchange”?
The Plan has six-month objectives and three-year objectives.
Business establishments with unused Official Receipts should erase or blot out the words “No Return, No Exchange” before issuing such receipts and henceforth, such words should no longer be printed in their receipts or anywhere in their business establishments.
5. If an item bought from store Y turns out to be more expensive than a similar item in store X, can the customer return the item and ask for a refund?
No. While consumers have the right to choose and make a canvass of prices, once a sale in done and the product has no defect, one cannot return the goods nor ask for a refund
6. Can a store exercise only a policy of exchange but not refund?
Consumers are entitled to either an exchange or refund, as long as there is a defect in the quality of goods or imperfection in the service.
7. If the defect is due to mishandling on the part of the buyer, can he/she still return the item and demand and exchange or refund?
No. The prohibition covers only hidden defects, shoddy goods or imperfect service.
8. If after buying a certain item, a customer changes his/her mind and wants to return said item. Can he/she invoke the prohibition on “No Return, No Exchange”?
No, the prohibition is not an excuse for the consumer to return the goods because of a change of mind.
9. Is there a time limit within which a buyer may return defective products?
There is no hard-and-fast rule on the period within which a customer may return the products he purchased. A rule of reason should, however, be observed, taking into consideration the nature of the item purchased and the express / implied warranties mandated by law, i.e. Consumer Act and the New Civil Code of the Philippines.
10. Can a buyer return defective goods without the official receipt?
The Official Receipt is the best proof of purchase. However, he/she may still demand replacement or refund if he/she can prove that a defective item was bought from a certain store.
11. Can a store print in their invoices the statement “Exchange of Merchandise will not be accepted without a valid receipt or other evidence of purchase”?
No, because there may be goods exclusively manufactured or sold by a company and there is no need to prove purchase of the item.
12. Can a store impose the condition that merchandise can only be exchanged once?
No, because merchandise can be exchanged as many times, as long as the consumer chooses the option of replacement.
Other Return – Exchange Terms:
Clients are required to check items upon acceptance of delivery. Claims must be made within 24 hours otherwise delivery of items and services may be considered final.
Replacements will be made within 7 days only if items are not used or damaged due to mis use or abuse and must be in its original packaging with a factory defect.
Items Assembled cannot be replaced due to change of mind or deffect and part thereof will be replace to make item good.
For any refund of items used, (refund through a credit memo only) a fee will be collected based on pro ratio basis of 12months usage and based on number of months used, a part of a month will be considered as 1 month. Management reserves the right to determine if a refund request is allowable depending on circumstances and should be governed by the Return & Exchange Policy of the DTI)

Cost U Less may determine if an exchange of defective product may be done after receipt of purchase. Items should be in Original packaging & not assembled or used otherwise Management reservees the right to decide if return is acceptable. If not acceptable Cost U Less will consider items as a warranty claim and will render necessary repair or part replacements. Other Return/Exchange Terms are governed by the  DTI Consumer Act Law.

Product Warranty & Terms

• Use the product only one person at a time. Do not use the chair unless all bolts, screws and knobs are securely tightened.

• Cost U Less products are warranted for 3 months up to 10 years. Warranties are available for Office Chairs, Digital Safe movable parts, Workstations, Structural Works and most items with mechanisms and movable parts are covered with limited warranty while other items have a 7-30 days factory defect warranty. Most after sales parts are available even after warranty period and Cost U Less aims to provide best after sales service.

• Should parts fail for any covered products during normal use within the applicable warranty period, client must first provide Cost U Less with the description of the failure and proof of purchase and if necessary you may need to return defective part via a freight or other shipping charges prepaid to Cost U Less for inspection, repair and/or replacement, together with a copy of original sales receipt or Distributor/Dealer is required to bring the damaged product for inspection to any Cost U Less warehouse facility. Pictures may be sent for faster efficient evaluation of the problems so that so that Cost U Less may ready the defective parts for replacement beforehand.

• Clients are required to check items upon acceptance of Delivery. Claims must be made within 24 hours otherwise delivery of items and services may be considered final.

• Replacements will be made within 7 days only if items are not used or damaged due to mis use or abuse and must be in its original packaging with a factory defect. ( Please see Return & Exchange Policy)

• For items under warranty Cost U Less reserves the right to determine if the part damage or with defect will be replaced or the whole item. In most cases parts are available. The replacement of warranted parts is free however the items must be brought to our Service Center or Showroom and a notice is advised beforehand. Labor, delivery and installation service is not covered under warranty. If client wishes to have it serviced at their office a logistics fee may be charged or any incidental expense Cost U Less or any of its personnel may incur to be able to accomplish the inspection, repair, replacement or service of the product. Sufficient time may be required as such if parts are not available and need to be imported from the manufacturer however Cost U Less may at its option provide a service items for use until product is repaired and returned to client.

• At any instance that Cost U Less cannot repair the product or repair/replace the damage part thereof, Cost U Less may offer the client an alternative of same or slightly greater value.

• For any refund (refund only via credit memo) of items used, in any case we cannot provide a replacement, a fee will be collected based on pro ratio basis of 12months usage and based on number of months used, a part of a month will be considered as 1 months. Management reserves the right to determine if a refund request is allowable depending on circumstances and should be governed by the Return & Exchange Policy of the DTI Cost U Less may determine if an exchange of defective product may be done after receipt of purchase. Items should be in Original Packaging & not assembled or used otherwise management reserves the right to decide if return is acceptable. If items are not acceptable as a return, Cost U Less will consider items as a warranty claim and will render necessary repair or part replacements. Other Return/Exchange Terms are governed by the DTI Consumer Act Law.

 

Limitation of Liability

Under no circumstance, including but not limited to breach of contract, breach of warranty or negligence, shall Cost U Less be liable for lost profits, loss of goodwill, stored data, general, special, consequential or exemplary damages, even if Cost U Less had notice of these damages or they were foreseeable. Cost U Less shall not be responsible for verifying dealer’s or customer’s description of needs, data, or the fitness for a particular purpose of goods. Cost U Less’ Liability in all cases shall be limited to repair or replacement of the defective parts, or the purchase price of the product. Damages resulting from misuse, abuse, alteration, negligence, or accidents and injury are not covered under this warranty.

Risk of the Buyer – Any untoward loss or damage sustained by our products during transit, whether intentional or accidentally, or may be due to fortuitous events or Acts of God, such effects shall be on the sole account and Risk of the Buyer. As such Buyers are advised to file a claim from the shipping or freight forwarder which will be handled by the buyer with the usual support of Cost U Less only so far as witnessing the pick up, attesting to quality and completeness of goods entrusted to Shipping Company or Buyer’s Representative and supplying necessary documents as support to the claim.

For Items shipped by Cost U Less trough its own accredited trucking or shipping company, the same condition applies but rather Cost U Less may extend more support since the relationship with the accredited company may accelerate claims.

You (client/your company or a third party) agree to indemnify and hold harmless Cost U Less, its officers, directors, shareholders, employees, and agents from any actions, claims, demands, damages,  liabilities, costs, and strict liability in tort or contract, or any other legal theory arising out of the misuse or abuse, alteration, or damage in transit of the product.

Cost U Less, its officers, directors, shareholders, employees, and agents shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of our products and services.
Items sold under CLEARANCE SALE or SALE may be sold on an “AS IS WHERE IS” basis and there may be NO WARRANTY COVERAGE or a LIMITED WARRANTY or a REDUCED WARRANTY of which will be noted on the Tag or Transaction Receipt of Purchase.
EXCEPT AS OTHERWISE PROVIDED, COST U LESS MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Damage/Defective/Wrong Items

• Clients are required to check items upon acceptance of delivery. Claims must be made within 24 hours otherwise delivery of items and services may be considered final.

• Replacement will be made within 7 days only if items are not used or damaged due to misuse or abuse and must be in its original packaging with a factory defect. (Please see Return & Exchange Policy

• If client finds that item is damage or carry a defect at the time of delivery and fail to return or agree to return of the item at the same time as delivery, and for reasons that the client plans to use the same item while waiting for replacement then Cost U Less may at its own, determine if the exchange is acceptable as items not returned and used are considered sold. Items with defect are required prior to replacement specially when defect is seen upon delivery. Items for replacement should not be used.

• For any refund of items used, (through a credit memo only) in any case we cannot provide a replacement, a fee will be collected based on pro ratio basis of 12months usage and based on number of months used, a part of a month will be considered as 1 month. Management reserves the right to determine if a refund request is allowable depending on circumstances and should be governed by the Return & Exchange Policy of the DTI. Cost U Less may determine if a refund may be approved or honored or a credit memo issued.

• For items under warranty Cost U Less reserves the right to determine if the part damaged or with defect will be replaced or if the need requiered then the whole item may be replaced. In most cases parts are available. Further the replacements of parts and labor for items under warranty is free however the items must be brought to our service center or showroom and a notice should be given to us beforehand. If client wishes to have it serviced at their office/home then a logistics fee may be charged.

• Cost U Less may determine if an exchange or repair of defective product may be done after receipt of purchase. Items should be in Original packaging  & not assembled otherwise Management reserves the right to decide if return is acceptable. Other Return/Exchange Terms are governed by the DTI Consumer Act Law.

• Damages

Cancellation of Order

• 30% cancellation and or restocking charge for cancelled and returned orders/delivery charges applies and will be on the account of the buyer which is non refundable.

• Pick up, delivery, logistics, permit, overtime manpower costs will solely be on the account of the Buyer and is exclusive of the Cancellation charge.

• A credit memo will be issued for returns which may be used at anytime to purchase any item with same value.

• Customized and locally sourced items are not subject to return & exchange.

• Cost U Less reserves the right to determine if an item or items may be allowed to be cancelled.

• This Policy is Non Negotiable.

ORDER STATUS & HISTORY

Track your order or Track your inquiry

For Orders: You may contact our logistics coordinator via email at sam@costuless.com.ph or taguig@costuless.com.ph

For Inquiries: You may follow up with the sales concerned or email sales manager at sales@costuless.com.ph & omesh@costuless.com.ph

CERTIFICATION & PRODUCT TESTING

ANSI/BIFMA

The Business and Institutional Furniture Manufacturer’s Association {BIFMA) has developed tests which have been approved by the American National Standards Institute (ANSI) for determining the strength and durability of seating in its everyday use. This statement does not serve as a warranty or guarantee, however SOME of Cost U Less products found within this website and Brochure generally meet or exceed applicable BIFMA and ANSI standards.

FABRIC SWATCHES

Ergodynamic Fabric Swatches

LongLife Fabric Swatches